Returns and Exchanges:
If you are not completely satisfied with your purchase, please contact me via email to resolve whatever concerns you have. Contact me within 7 days of delivery and ship items back within 30 days of delivery.
In all circumstances, the item should be in its original packaging and in good condition. Return shipping will be the buyer's responsibility.
Custom orders and digital items such as patterns cannot be returned or reimbursed, unless the custom orders arrived defective or damaged.
Tracking information will be provided as soon as the item is shipped.
Ready made items (as indicated) will be shipped within 1-3 business days upon completion of payment. Items will take 5-7 business days for processing time. Processing time is to include production and product finalization up to the time the item is shipped and does not include shipping time.
Custom orders must be finalized and paid for before the start of production. They will be shipped within an average of 5-7 business days upon completion of payment, depending on the item and the quantity ordered, unless otherwise noted. Please be aware that custom orders will be cancelled after 3 business days of no confirmation or finalization. However, exceptions to this can be accommodated. Please contact me if you have any concerns or questions.
All items are made in a smoke-free, pet-free environment. Most items are made using wool blends and acrylic yarn unless noted otherwise. Please take note if you have any issues or allergies regarding the materials.
Emails are checked everyday and I see to it that I always provide an immediate response. I stand by the timelines set and if at any time there is an issue about something, I will let you know. An efficient communication between sellers and buyers is a valuable thing. It is definitely a major part in achieving excellent customer service.